As a Brewery Bartender, you will be the face of the brewery and responsible for ensuring customers have an exceptional experience. You will serve beer to customers for both on and off-premise consumption, maintain a clean taproom, and communicate knowledge of the brewery's beer to customers. Your ability to handle customer complaints and maintain daily logs will be critical to the success of the taproom.
1. Serve beer to customers for both on and off-premise consumption.
2. Maintain a clean taproom and ensure that beer lines, glasses, and other common areas are sterilized and free from contaminants.
3. Communicate knowledge of the brewery's beer to customers and answer any questions customers may have.
4. Keep logs of daily operations and special events in the taproom.
5. Handle customer complaints promptly and tactfully to ensure a positive experience for all customers.
1. Knowledge of beer styles and the brewing process.
2. Excellent customer service and communication skills.
3. Ability to multitask and work well in a fast-paced environment.
4. Detail-oriented with the ability to maintain a clean and organized taproom.
5. Ability to handle customer complaints and diffuse tense situations with tact and professionalism
Excellent communication skills with the ability to interact with customers in a friendly and professional manner.
Familiarity with the craft beer industry, including knowledge of different beer styles, flavor profiles, and brewing processes.
A passion for providing exceptional customer service and the ability to work effectively in a team environment.
Attention to detail and a commitment to maintaining a clean and organized taproom environment.
Ability to multitask, prioritize work, and handle a high volume of orders while maintaining accuracy and quality.
Knowledge of point-of-sale systems and the ability to handle cash transactions.
Experience operating and maintaining taproom equipment, including keg taps and growler fillers.
Strong problem-solving skills with the ability to troubleshoot customer issues and brewery equipment.
Flexibility with work schedule, including the willingness to work evenings, weekends, and holidays.
Adherence to regulatory and safety requirements related to the sale and consumption of alcohol.
Ability to handle complaints and difficult customers in a calm and professional manner.
A team player with a positive attitude and a willingness to collaborate with colleagues.
Demonstrated reliability and punctuality with a strong work ethic.
Knowledge of the brewery's product offerings, including seasonal and limited-edition brews.
Creativity and the ability to develop new ideas for promotional events and customer engagement.
The ability to be on their feet for extended periods of time.
Comfortable with handling and moving heavy objects such as kegs and boxes.
Ability to adapt to changes and work independently to keep the taproom running smoothly.
A passion for continuous learning and staying up-to-date with the latest trends and innovations in the craft beer industry.
Demonstrated ability to maintain a friendly and approachable demeanor even during stressful situations.
Strong organizational skills with the ability to keep track of logs and records accurately and efficiently.
Knowledge of food service and food safety procedures (if applicable).
Prior experience in a brewery, taproom, or bar environment (preferred but not required).
A willingness to assist in other areas of the brewery as needed (e.g., assisting with events, cleaning equipment, etc.).
A genuine enjoyment of serving others and creating a positive customer experience.
What makes you passionate about the craft beer industry, and why are you interested in working as a brewery bartender?
How would you describe your experience working in a bar or restaurant setting, and how do you think it will translate to working in a taproom environment?
How do you ensure a clean and tidy taproom environment to create a welcoming experience for customers?
How do you stay up-to-date and knowledgeable about the brewery's beer and any new releases or changes to the menu?
Can you provide an example of a time when you had to handle a difficult customer complaint, and how did you resolve the situation?
How do you approach upselling or recommending different types of beer to customers, and what factors do you consider when making these recommendations?
How do you handle customer requests for special orders or customizations, such as adding flavors or ingredients to their beer?
What are some of the most common questions you hear from customers about the beer or the brewing process, and how do you answer them?
How do you manage multiple customers and orders at once, especially during busy periods or special events?
How do you maintain proper hygiene and cleanliness standards when handling and pouring beer?
Are you familiar with the laws and regulations related to the sale and consumption of alcohol, and how do you ensure compliance with these rules?
How would you handle a situation where a customer appears to be intoxicated or underage, and what measures would you take to ensure their safety and the safety of others?
How important are teamwork and collaboration in a taproom setting, and how have you demonstrated these skills in past work experiences?
How do you balance the need for efficiency and speed during busy periods with the need for personalized customer service and attention?
How do you handle cash transactions and manage a cash drawer, and what experience do you have with point-of-sale systems and credit card processing?
What are some of the biggest trends or changes you see in the craft beer industry, and how do you stay informed and adapt to these changes?
Have you ever had to troubleshoot or fix a malfunctioning tap or system, and how did you go about resolving the issue?
What experience do you have with managing inventory levels and ensuring that the brewery has enough stock on hand to meet customer demand?
How do you handle high-pressure or stressful situations in a taproom environment, such as a large crowd or a sudden rush of orders?
Can you describe a time when you had to be innovative or creative in solving a problem or improving a process in a previous role?
How do you maintain a positive and upbeat attitude, even during slow or quiet periods in the taproom?
What skills or attributes do you think are essential for success as a brewery bartender, and how do you demonstrate these qualities in your work?
How do you prioritize and manage your time effectively to ensure that all tasks are completed in a timely and efficient manner?
How do you build strong relationships with regular customers and make new customers feel welcome and valued in the taproom?
What are your long-term career goals within the craft beer industry, and how do you see this role contributing to your development and growth?