Clubhouse Manager Job Description, Skills, Interview Questions

Last updated: Mar 17, 2023

What Does a Clubhouse Manager Do?

As a Clubhouse Manager, you will be held to a high degree of accountability when overseeing the daily operations of the clubhouse.

Your role involves providing key support to members and guests with both guest services, food and beverage, as well as member relations.

You are expected to lead and successfully manage staff members by exhibiting strong problem-solving, decision-making, and strategic planning skills.

Moreover, your interpersonal relationships, communication abilities, and empathy for delivering superior customer service must be remarkable.

A Bachelor's degree in hospitality, business or related field is preferred in addition to prior experience managing teams within a hospitality setting.

Budgeting for the clubhouse – expenses such as staff, supplies, and equipment are also part of this job responsibility.

Why Do You Need a Clubhouse Manager?

A Clubhouse Manager brings expertise, experience and organisation to your staff team
They can help you ensure high standards of service are always maintained
They can help create a positive working environment by encouraging collaboration between employees
They will be able to take on operational tasks and day-to-day administration so that the rest of your team can concentrate on their own job roles
A Clubhouse Manager can provide valuable insights into how you can improve your service offerings
They also bring knowledge of current industry standards, regulations and best practices
Having a Clubhouse Manager on staff can help with guest satisfaction, as they will be there to ensure guests receive an excellent level of service
You can count on a Clubhouse Manager to help manage costs by identifying areas of potential savings
They will be able to plan upcoming events and activities that attract new members and keep existing ones engaged

Clubhouse Manager Job Description and Responsibilities

1. Overseeing the daily operations of a clubhouse and ensuring staff are delivering consistently excellent services.

2. Implementing policies and procedures for various departments such as culinary and engineering.

3. Coordinating food and beverage services to ensure customer satisfaction.

4. Overseeing the quality of customer service provided by staff and taking corrective action when needed.

5. Planning and organizing special events such as banquets and catering.

6. Monitoring the financial performance of the clubhouse and ensuring the budget is adhered to.

7. Developing cost-effective strategies to maximize profit and minimize costs.

8. Ensuring the clubhouse meets health and safety regulations.

9. Ensuring the clubhouse is well-maintained and all facilities are in good working order.

10. Providing leadership and guidance to all staff in the clubhouse.

11. Building and maintaining positive relationships with customers and vendors.

12. Assisting with customer complaints and resolving customer service issues.

13. Maintaining records such as inventory and financial documents.

14. Supervising and training staff to ensure they are up-to-date on the latest clubhouse policies and procedures.

15. Ensuring the clubhouse is properly staffed and scheduling shifts for employees.

16. Organizing and overseeing the locker room facilities.

17. Analyzing data to identify trends and make informed decisions.

18. Developing strategies to improve customer service and increase customer loyalty.

19. Negotiating contracts with vendors and suppliers.

20. Coordinating with other departments such as marketing and memberships.

21. Designing and coordinating promotional activities to increase clubhouse membership.

22. Keeping up to date with industry trends and best practices.

23. Preparing reports and presenting to relevant stakeholders.

24. Developing and executing marketing plans to boost revenues.

25. Assisting with the recruitment and selection of new staff.

Clubhouse Manager Skills and Ideal Candidate Profile

1. Experienced in successfully managing a clubhouse or similar facility.

2. Approachable and personable leadership style for managing staff and delivering high-quality customer service.

3. Calm and composed approach to handling customer complaints or difficult situations with guests at the clubhouse.

4. Ability to prioritize and effectively manage multiple tasks and responsibilities.

5. Skilled in scheduling and time management for staff and events at the clubhouse.

6. Proven track record of increasing revenue and reducing costs in a previous clubhouse management position.

7. Aptitude for anticipating and addressing customer needs.

8. Strong ability to effectively delegate and manage staff.

9. Proficient in creating and managing budgets.

10. Excellent organizational and communication skills.

11. Ability to multitask and work well under pressure.

12. Highly developed problem-solving skills.

13. Ability to set and meet goals.

14. Adept at conducting safety checks and inspections.

15. Highly knowledgeable about club rules and regulations.

16. Ability to adhere to club policies and procedures.

17. Excellent interpersonal skills.

18. Proficient in resolving conflicts between staff and guests.

19. Capable of proactively managing clubhouse operations.

20. Proficient in identifying and resolving operational issues.

21. Experienced in planning and executing events.

22. Adept at assessing and improving operational efficiency.

23. Knowledgeable in food and beverage service.

24. Skilled in developing and maintaining positive relationships with members and guests.

25. Committed to providing a high level of customer service.

Clubhouse Manager Interview Questions

1. What experience do you have managing a clubhouse or similar facility?

2. Can you describe your approach for managing staff and ensuring high-quality customer service?

3. How do you handle customer complaints or difficult situations with guests at the clubhouse?

4. How do you prioritize and manage multiple tasks and responsibilities as a clubhouse manager?

5. Describe your experience with scheduling and time management for staff and events at the clubhouse.

6. Can you share an example of how you have increased revenue or decreased costs at a previous clubhouse management position?

7. In managing clubhouse operations, what methods do you use for ensuring compliance with all regulations and policies?

8. What is your approach to monitoring and improving the maintenance and cleanliness of the facilities?

9. Tell me about a time when you took a risk or tried a new approach to managing your clubhouse operations. What was the outcome?

10. How do you stay current with industry trends and new developments in clubhouse management?

11. Describe a successful event you have planned and executed at a previous clubhouse management position.

12. Can you give an example of how you have developed and maintained positive relationships with members of a clubhouse or similar facility?

13. What experience do you have with inventory management and ordering supplies for a clubhouse or similar facility?

14. How do you manage the financial aspects of clubhouse operations, including budgeting and financial reporting?

15. Lastly, what do you see as the most important qualities for a successful clubhouse manager, and how do you embody these qualities in your work?

16. How do you ensure the safety of staff, members and guests at the clubhouse?

17. What strategies do you use to ensure that clubhouse policies and procedures are followed?

18. What do you do to ensure the efficient maintenance and upkeep of clubhouse facilities?

19. Describe your experience with managing member accounts and processing payments.

20. How do you build and maintain positive relationships with members and guests?

21. How do you handle conflicts between members or guests in a professional manner?

22. What strategies do you use to develop and maintain effective communication among staff and members?

23. How do you stay up to date with industry trends and best practices for clubhouse management?

24. Describe your experience with developing and implementing marketing plans for a clubhouse.

25. How do you use data and analytics to make decisions and improve operations at the clubhouse?

Clubhouse Manager Salary

For Clubhouse Managers, salaries across the United States span a wide range—from an annual $37,250 to an impressive $64,958. The exact amount you earn though may depend on where you are located and your level of expertise.

Sources:
https://www.salary.com/research/salary/posting/clubhouse-manager-salary
https://www.glassdoor.com/Salaries/clubhouse-manager-salary-SRCH_KO0,17.htm
https://www.ziprecruiter.co.uk/?utm_source=zr-go-redirect
https://www.comparably.com/salaries/salaries-for-clubhouse-manager